Last updated: 17 September 2026
1. Order Processing
Orders are processed once payment has been successfully captured and verified. Every order is picked, packed and dispatched by us from our own stock — we do not drop-ship, and no supplier ships directly to you on our behalf. Processing and dispatch typically takes one (1) to three (3) business days from confirmation, excluding Sundays and public holidays. You may cancel for a full refund at any time before dispatch.
2. Delivery Timelines
Estimated delivery timelines are displayed on each product page and generally range between five (5) and ten (10) business days from dispatch, depending on the destination. These timelines are estimates, not a guaranteed delivery date. Actual delivery may be affected by courier operations, weather conditions, regional restrictions, or other circumstances beyond our reasonable control, and ordinary delays of this kind do not by themselves entitle the customer to cancellation or refund once the parcel has been dispatched. This does not affect your right to a remedy under applicable consumer protection law where an order is not delivered within a reasonable time or is not delivered at all.
3. Shipping Coverage and Charges
We currently ship across India through reputed third-party courier partners. Any applicable shipping charge is shown to you at checkout and included in the final order total before you pay — there are no charges added after payment, and no cash-on-delivery or handling fee, as all orders are prepaid.
4. Tracking
Every order can be tracked at any time using your Order ID on the Track Order page. Status updates are applied as the shipment progresses through the stages of packing, dispatch, transit, and delivery, and a courier tracking number is added to your order as soon as the parcel is handed over. Your Order ID is the only identifier you need — keep it handy for tracking, support requests, and raising any ticket.
5. Failed Deliveries
Customers are responsible for providing a complete and accurate delivery address and for being reachable on the phone number provided. If a delivery fails due to an incorrect address, refusal to accept, or repeated unavailability of the recipient, any cost of re-shipment shall be borne by the customer.
6. Damaged Parcels
If a parcel appears visibly damaged or tampered with at the time of delivery, please refuse to accept it and notify our support team immediately with photographs. If you have already accepted it, report the damage within seven (7) days of delivery under Section 2 of our Refund Policy and we will replace the item or refund you in full.
7. Questions
For anything shipping-related, write to us at [email protected] with your Order ID. Support hours: Monday to Saturday, 10:00 AM – 7:00 PM IST.