Last updated: 12 August 2026
1. Order Processing
Orders are processed once payment has been successfully captured and verified. Processing typically takes one (1) to three (3) business days from confirmation, excluding Sundays and public holidays. Depending on the product, processing is carried out by us directly or by a third-party fulfillment or procurement partner acting on our behalf.
2. Delivery Timelines
Estimated delivery timelines are displayed on each product page and generally range between five (5) and ten (10) business days from dispatch, depending on the destination. These timelines are estimates, not a guaranteed delivery date. Actual delivery may be affected by courier operations, weather conditions, regional restrictions, or other circumstances beyond our reasonable control, and ordinary delays of this kind do not by themselves entitle the customer to cancellation or refund. This does not affect your right to a remedy under applicable consumer protection law where an order is not delivered within a reasonable time or is not delivered at all.
3. Shipping Coverage and Charges
We currently ship across India through reputed third-party courier partners, and in some cases through fulfillment or procurement partners who dispatch directly on our behalf. Any applicable shipping charges will be communicated during order confirmation and included in the final order total.
4. Tracking
Every order can be tracked at any time using your Order ID on the Track Order page. Status updates are applied by our operations team as the shipment progresses through the stages of packing, dispatch, transit, and delivery. Your Order ID is the only identifier you need — keep it handy for tracking, support requests, and raising any ticket.
5. Failed Deliveries
Customers are responsible for providing a complete and accurate delivery address and for being reachable on the phone number provided. If a delivery fails due to an incorrect address, refusal to accept, or repeated unavailability of the recipient, any cost of re-shipment shall be borne by the customer.
6. Damaged Parcels
If a parcel appears visibly damaged or tampered with at the time of delivery, please refuse to accept it and notify our support team immediately with photographs. Claims regarding transit damage raised after acceptance of a visibly damaged parcel may not be entertained.