Last updated: 17 September 2026
1. You Can Cancel Any Time Before Dispatch
You may cancel an order, for any reason and without giving one, at any time before it has been dispatched. The entire amount you paid — including any delivery charge — is refunded in full, without deduction, to the original payment method used at checkout.
How to cancel: raise a support ticket from our Contact page quoting your Order ID and selecting "Cancel order", or email us at [email protected]. Because orders are usually handed to our courier partner within 1–3 business days, please tell us as early as you can. We confirm every cancellation request by email.
2. After Dispatch
Once an order has been handed to our courier partner it can no longer be cancelled, because the parcel is already in transit. You are not left without a remedy, though: you may return most items within seven (7) days of delivery under Section 3 of our Refund Policy, and a wrong, damaged or defective item is always replaced or refunded in full under Section 2 of that policy.
3. Cancellation by Siytara
We reserve the right to cancel any order, at any stage and at our sole discretion, including but not limited to circumstances where: stock of the ordered product is unavailable; there is an error in the product's listed price, description or specifications; we are unable to verify or reach the customer using the contact details provided; we suspect fraudulent, abusive or bulk-purchasing activity; or the delivery address falls outside the areas serviced by our logistics partners.
Where we cancel an order after payment has been made, the entire amount paid is refunded in full, without deduction, to the original payment method used at checkout.
4. Refund Timeline for Cancellations
Refunds for cancelled orders — whether cancelled by you before dispatch or by us — are initiated within twenty-four (24) hours of the cancellation being confirmed. The credit ordinarily reflects in your account within five (5) to seven (7) business days thereafter, though the exact timeline depends on your bank or card issuer and is outside our control. See Section 5 of our Refund Policy for full detail on how refunds are processed.
5. Questions About a Cancelled Order
If you have questions about a cancellation, raise a support ticket from our Contact page quoting your Order ID, or write to us at [email protected] with your Order ID. Our support team replies within twenty-four (24) to forty-eight (48) hours.
6. Your Statutory Rights
Nothing in this policy limits or excludes any right or remedy available to you under the Consumer Protection Act, 2019 or other applicable Indian law, including in respect of an order that is not delivered within a reasonable time or is materially deficient. Where this policy is inconsistent with such a right, your statutory right prevails. See our Contact page for our Grievance Officer's details.