Last updated: 17 September 2026
This policy sets out when a cancellation, return, exchange, replacement or refund is available on Siytara, and how each is processed. In short: cancel free any time before dispatch, and return most items within 7 days of delivery. It should be read together with our Cancellation Policy and Terms & Conditions.
1. Cancellation Before Dispatch — Full Refund
You may cancel any order, for any reason, at any time before it has been dispatched, and receive a full refund of everything you paid, including delivery charges, with no deduction. Raise the request as a support ticket from our Contact page quoting your Order ID, or email us at [email protected]. Refunds for cancelled orders are initiated within twenty-four (24) hours of the cancellation being confirmed. Once an order has been dispatched it can no longer be cancelled — the sections below then apply. See our Cancellation Policy for full detail.
2. Wrong, Damaged or Defective Items
If an item you receive is wrong, damaged, or defective, you are covered — a return, replacement or refund is always available in this situation, regardless of the product's individual return or exchange setting.
How to raise it: either (a) email us with your Order ID, a description of the issue, and clear photographs of the item and its packaging (an unboxing video helps if available), or (b) raise a support ticket from our Contact page, selecting "Product quality / damage," with your Order ID and the same details.
Time limit: this must be raised within seven (7) days of delivery. Please inspect your order promptly on arrival, as requests raised after this window cannot be accepted save where Section 10 applies.
Outcome: once verified, we will at your election either dispatch a replacement of the same item, or issue a full refund of the amount paid for that item together with any delivery charge attributable to it. Return pickup or postage for a wrong, damaged or defective item is arranged and paid for by us.
3. 7-Day Return — Change of Mind
You may return an item within seven (7) days of delivery even if there is nothing wrong with it — you no longer want it, ordered the wrong size, or simply changed your mind. This applies across our catalogue, other than the small number of items expressly marked "Non-returnable" on their own product page (typically hygiene or personal-care products, which cannot be resold once opened).
Conditions: the item must be unused, unwashed and undamaged, with all original tags, labels, accessories and packaging intact, and it must be returned in a resalable condition.
How to raise it: raise a support ticket from our Contact page quoting your Order ID and selecting "Return", or email us at [email protected] within seven (7) days of delivery.
Pickup and charges: we arrange a reverse pickup through our courier partner wherever the pincode is serviceable; where it is not, we will ask you to self-ship and will reimburse reasonable postage against a receipt. For a change-of-mind return the original delivery charge, if any was paid, is not refunded — the price of the item is refunded in full.
Outcome: once the item reaches us and passes inspection, your refund is initiated within forty-eight (48) hours and processed as described in Section 5.
4. Exchange
Exchange (swapping an item for a different size, colour or variant of the same or a comparable product) is available within the same seven (7) day window on the same conditions as Section 3, subject to the replacement being in stock. Where the product page marks an item exchange-eligible, raise the request the same way as described above. If the replacement you want is unavailable, we will process it as a refund instead.
5. How Refunds Are Processed
All refunds are issued only to the original payment method used at checkout — the same UPI ID, card, net banking account or wallet the payment came from — through our payment gateway partner. We do not issue refunds in cash, by cheque, or to any account, card or UPI ID other than the one used for the original payment. Once a refund is initiated by us, the credit ordinarily reflects in your account within five (5) to seven (7) business days; the exact timeline is determined by your bank or card issuer and is outside our control. You will receive an email confirming the refund reference and amount as soon as it is initiated.
6. Partial Refunds
Where an order contains multiple items and only some are affected, a refund is issued only for the affected items. Delivery charges are refunded in full where an order is cancelled before dispatch, where we cancel the order, or where the entire order is found to be wrong, damaged or defective.
7. Circumstances in Which No Return, Exchange or Refund Is Available
No return, exchange, replacement or refund will be provided in the following circumstances: a request raised after the seven (7) day window in Section 2 or Section 3; an item returned used, washed, altered, or without its original tags, labels, accessories or packaging; items expressly identified as "Non-returnable" on their product page; minor variations in colour, shade, texture or finish attributable to screen calibration or product photography; and damage arising from misuse, neglect, unauthorised repair or improper handling after delivery. None of these exclusions affect your right to cancel before dispatch under Section 1, or your statutory rights under Section 10.
8. Failed or Refused Deliveries
Where delivery fails because the address supplied was incorrect or incomplete, because delivery was refused, or because the recipient was unavailable on repeated attempts, we reserve the right to deduct the actual courier charges incurred from any refund otherwise due.
9. Raising a Request and Response Time
Raise any cancellation, return, exchange or refund request as a support ticket from our Contact page (quoting your Order ID), or by email to [email protected] with your Order ID. Our support team replies within twenty-four (24) to forty-eight (48) hours. A support ticket cannot be raised again for the same order while an earlier ticket for that order is still open — please wait for it to be resolved and closed first.
10. Your Statutory Rights
Nothing in this policy limits or excludes any right or remedy available to you under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable Indian law — including in respect of goods that are defective, deficient, or materially different from what was advertised. If you believe your statutory rights are not being met through the process above, escalate to our Grievance Officer using the details on our Contact page.
11. Our Own Inventory
Every product sold on Siytara is stocked and dispatched by us. There is no third-party seller or supplier involved in your order, so this policy is honoured by us directly and in full.