Get in Touch
We would love to hear from you. Our support team replies within 24–48 hours.
- Email: [email protected] — please include your Order ID and, for a damaged/defective item, photos of the issue.
- Support ticket: use the form below — enter your Order ID and describe the issue. This is the fastest way to get a wrong, damaged, defective, return, exchange or refund request actioned.
- Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST
Please keep your Order ID handy for every query — it's the only ID you'll ever need with us.
A few things to know before you reach out:
- Confirmed orders cannot be cancelled by you — see our Cancellation Policy.
- Wrong, damaged or defective items must be reported within 7 days of delivery — after that we can't accept the request.
- You can have only one open ticket per order at a time. Raise a new one once your existing ticket for that order is closed.
Not Satisfied With a Response? Reach Our Grievance Redressal Team
If your concern hasn't been resolved through support, you can escalate it to our Grievance Redressal Team.
- Email: [email protected]
- Response time: acknowledged within 48 hours, resolved within 1 month
See our Terms & Conditions and Privacy Policy for the officer's full details.