Ordering
How do I place an order?
Tap Buy Now on any product, enter your delivery details, and pay securely online. There's no account to create and no password to remember — you'll get your Order ID by email straight away. This is the only ID you need for tracking, support, or raising a ticket.
Do I need an account to order?
No. Checkout is guest-only — just your name, phone, email and delivery address.
How do I apply a coupon?
Enter your coupon code in the order summary on the checkout page. The discount is validated on our servers and applied instantly to your total before you pay.
Can I cancel my order?
No — once your order is confirmed and paid, it cannot be cancelled by you. Please double-check your cart and address before paying. If there's a problem on our end (stock, pricing, etc.), we may cancel it ourselves, and you'll always get a full refund automatically. See our Cancellation Policy.
Delivery
How long does delivery take?
Most orders are delivered within 5–10 business days of dispatch. Each product page shows an estimated shipping time.
How do I track my order?
Use the Track Order page with your Order ID.
Payments, Returns & Refunds
What payment methods do you accept?
UPI, credit and debit cards, net banking, and popular wallets — all through our secure gateway.
Is it safe to pay on this website?
Yes. Payments are handled by Cashfree, a PCI-DSS compliant payment gateway. Your card and banking details are entered on the gateway's own secure interface and never reach our servers. Every payment is verified server-side before your order is confirmed.
What if my item arrives wrong, damaged or defective?
Email us your Order ID with photos of the item and packaging, or raise a support ticket from our Contact page — within 7 days of delivery. We'll verify and send a replacement or issue a full refund. Requests raised after 7 days can't be accepted.
Can I return an item because I changed my mind?
Only if that specific product's page shows it's eligible for return. If it doesn't, change-of-mind returns aren't available for that product.
Can I exchange an item?
Only for products marked as exchange-eligible on their product page. Not every product supports exchange.
Where does my refund go?
Always back to the exact payment method you paid with — the same card, UPI ID, or account. We never refund to a different method, in cash, or by cheque. It typically reflects within 5–7 business days of us initiating it. See our Return, Exchange & Refund Policy for full terms.
How fast will support reply to my ticket?
Within 24–48 hours. You can only have one open ticket per order at a time — a new one can be raised once the previous one is closed.