Ordering
How do I place an order?
Tap Buy Now on any product, enter your delivery details, and pay securely online. There's no account to create and no password to remember — you'll get your Order ID by email straight away. This is the only ID you need for tracking, support, or raising a ticket.
Do I need an account to order?
No. Checkout is guest-only — just your name, phone, email and delivery address.
How do I apply a coupon?
Enter your coupon code in the order summary on the checkout page. The discount is validated on our servers and applied instantly to your total before you pay.
Can I cancel my order?
Yes — you can cancel any time before your order is dispatched and get a full refund, including delivery charges, with nothing deducted. Raise a ticket from our Contact page with your Order ID, or email [email protected]. Once the parcel has been handed to the courier it can't be cancelled. See our Cancellation Policy.
Delivery
How long does delivery take?
We dispatch within 1–3 business days, and most orders are delivered within 5–10 business days of dispatch. Each product page shows an estimated shipping time.
How do I track my order?
Use the Track Order page with your Order ID.
Who ships my order?
We do. Every item is stocked by us and packed at our own facility, then handed to our courier partner for delivery. Nothing is drop-shipped from a supplier.
Payments, Returns & Refunds
What payment methods do you accept?
UPI, credit and debit cards, net banking, and popular wallets — all through our secure gateway. All orders are prepaid; we don't offer cash on delivery.
Is it safe to pay on this website?
Yes. Payments are handled by an RBI-authorised, PCI-DSS compliant payment gateway. Your card and banking details are entered on the gateway's own secure interface and never reach our servers. Every payment is verified server-side before your order is confirmed.
What if my item arrives wrong, damaged or defective?
Email us your Order ID with photos of the item and packaging, or raise a support ticket from our Contact page — within 7 days of delivery. We'll verify and send a replacement or issue a full refund, and we pay for the return pickup.
Can I return an item because I changed my mind?
Yes — within 7 days of delivery, as long as the item is unused with its original tags and packaging intact. We arrange a reverse pickup wherever your pincode is serviceable. A handful of hygiene and personal-care items are marked "Non-returnable" on their product page; everything else is covered.
Can I exchange an item?
Yes, within the same 7-day window and on the same conditions, subject to the size or colour you want being in stock. If it isn't, we refund you instead.
Where does my refund go?
Always back to the exact payment method you paid with — the same card, UPI ID, or account. We never refund to a different method, in cash, or by cheque. It typically reflects within 5–7 business days of us initiating it. See our Return, Exchange & Refund Policy for full terms.
How fast will support reply to my ticket?
Within 24–48 hours, Monday to Saturday, 10:00 AM – 7:00 PM IST. You can only have one open ticket per order at a time — a new one can be raised once the previous one is closed.