Get in Touch
We would love to hear from you. Our support team replies within 24–48 hours.
- Operated by: SHIVAM KUMAR and ARPIT KUMAR MAURYA
- Brand / trade name: Siytara
- Email: [email protected]
- Support hours: Monday to Saturday, 10:00 AM – 7:00 PM IST
- Support ticket: use the form below — enter your Order ID and describe the issue. This is the fastest way to get a wrong, damaged, defective, cancellation or refund request actioned.
Please keep your Order ID handy for every query — it's the only ID you'll ever need with us.
A few things to know before you reach out:
- You can cancel an order and get a full refund any time before it is dispatched — see our Cancellation Policy.
- Returns and exchanges must be raised within 7 days of delivery, with the item unused and its tags intact.
- Wrong, damaged or defective items must also be reported within 7 days of delivery — after that we can't accept the request.
- You can have only one open ticket per order at a time. Raise a new one once your existing ticket for that order is closed.
Not Satisfied With a Response? Reach Our Grievance Officer
If your concern hasn't been resolved through support, you can escalate it to our Grievance Officer, appointed under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000.
- Name: Shivam Kumar
- Designation: Chief Executive Officer
- Email: [email protected]
- Response time: acknowledged within forty-eight (48) hours and resolved within one (1) month of receipt